Returns & Exchanges

At Cotton & Twine, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused and original-packaged items. If your purchase isn't the perfect fit for your space, we are here to help with a seamless exchange or refund process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all tags are attached and the product is securely cushioned for transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing