Frequently Asked Questions

Everything you need to know about bringing comfort home.

What materials are used in Cotton & Twine products?

We prioritize natural fibers. Our collections are primarily crafted from 100% organic cotton, premium linen, and sustainable jute to ensure both durability and a soft, breathable feel for your home.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We want you to love your space. If you are not completely satisfied, you can return unused and unwashed items in their original packaging within 30 days of delivery for a full refund.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to more countries in the near future.

How should I care for my textiles?

To preserve the quality of our natural fabrics, we recommend machine washing on a gentle cycle with cold water and tumble drying on low. Specific care instructions are located on the tag of each product.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 2 hours of purchase by contacting our support team at [email protected].